Export pallet orders: from specification to dispatch

Agree the pallet before the goods reach the packing line. A useful order brief brings together the load, receiving equipment, treatment requirement and delivery plan so a last-minute substitution does not undo the specification.

1. Define the load and the movement

Give the packed footprint, loaded weight, weight distribution and support points. Identify forklift entry directions, pallet truck use and any conveyors or racking. Attach the receiving customer’s packaging specification and confirm the destination and route with your freight partner.

For a machine or a concentrated load, use our industrial wooden skid specification guide. For a sided unit, the pallet collar size guide helps identify the additional components.

2. State treatment and marking explicitly

Where ISPM15 applies, specify compliant treatment and marking in the order. Conventional heat treatment requires at least 56°C for 30 continuous minutes throughout the wood, including its core. Kiln air temperature or a low moisture reading alone does not prove this requirement was met.

The recognised packaging mark provides certification; a separate treatment certificate cannot replace it. Forward any customer documentation request before ordering, using our heat treated pallet certification page to start the discussion.

3. Agree receipt and storage arrangements

Send the quantity, required date, receiving postcode and unloading restrictions. For repeat supply, describe the expected order frequency. Agree availability and timing against the actual order rather than assuming every size is held in stock.

Keep compliant packaging identifiable after receipt. Protect it from damage and contamination and avoid unauthorised changes to its construction or marks. If pallets have been repaired or altered, ask the supplier to review their suitability before export.

4. Inspect before wrapping hides the evidence

• Compare the delivered construction and dimensions with the agreed specification.
• Check condition, visible infestation and signs of alteration.
• Ensure required marks remain legible and accessible.
• Include solid-wood collars, bearers and packing pieces in the review.
• Resolve discrepancies with the supplier before loading or dispatch.

Heat treatment concerns wood-packaging pest risk. It is not a guarantee of customs clearance, a load rating or proof that every customer requirement has been met. Review our export pallet supply page and heat treatment versus fumigation explanation if the terminology in a purchasing request is unclear.

Export treatment guidance checked 13 November 2026. Confirm current destination requirements before dispatch: Forestry Commission wood packaging guidance.

Discuss your specification

Email your drawing, quantity, load and receiving postcode. Our team can discuss the supply options for your order.